This Privacy Policy explains how Gramshree Agri Services Private Limited
(“Gramshree”, “we”, “us”, or
“our”) collects, uses, shares, and protects your information
when you use the Gramshree Kisan Mandi mobile application and related
services (collectively, the “Platform”). By using the
Platform, you agree to this Policy.
Our promise on your data: We do not sell
your personal data, and we do not share your contact
details with other users. Your phone number stays private. It becomes
visible to a buyer, seller, or FPO only if you choose to share it
yourself, inside the in-app chat, while messaging that person. You
stay in control of who can contact you.
Quick summary: We are an agriculture classifieds
marketplace. We collect your phone number, profile details, and location
so we can show you relevant listings nearby and let buyers and sellers
connect through in-app chat. We do not sell your personal data and we never
expose your phone number to others unless you share it yourself in chat.
1. Who we are
The Platform is owned and operated by Gramshree Agri Services
Private Limited, a company incorporated in India, operating under
the brand name “Gramshree Kisan”.
- Registered address: 105 Pushpanjali Venkatesh Apartment, Budha Marg, Patna – 800001, Bihar, India
- Email: gramshreeagri@gmail.com
2. Information we collect
a) Information you provide
- Account details: mobile number, name, email address, profile photo, and your selected role (e.g. farmer, buyer, dealer, transporter, FPO).
- Listings & requirements: ad titles, descriptions, prices, categories, and photos you upload.
- Communications: messages you send via in-app chat, and any support or grievance requests.
b) Information collected automatically
- Location data: with your permission, your approximate or precise (GPS) location, and the village/district/state/pincode you enter, used to show nearby listings.
- Device & usage data: device model, operating system, app version, and basic diagnostics.
c) Information from third parties
- Truecaller: if you sign in with Truecaller, we receive your verified phone number and (where available) your name and email from your Truecaller profile.
- Google: if you sign in with Google, we receive your name and email from your Google account.
- OTP/SMS providers: phone-verification status when one-time passwords are used.
3. How we use your information
- Create and secure your account and verify your phone number.
- Show listings, requirements, and buyers/sellers relevant to your location.
- Enable contact between users through in-app chat.
- Operate, maintain, troubleshoot, and improve the Platform.
- Prevent fraud, abuse, and violations of our Terms of Service.
- Send service-related notices and respond to your requests.
- Comply with applicable law and lawful requests from authorities.
4. App permissions
- Location: to auto-fill your area and rank nearby listings.
- Camera & photos/storage: to capture or select photos for your profile and ads.
- Phone/SMS state (where applicable): for phone verification.
You can change or revoke permissions in your device settings; some features may stop working without them.
5. How we share information
We do not sell your personal information. We share it only:
- With other users (limited, by design of a marketplace): the details you publish — your name, profile photo, location label (such as village/district), and your listings — are visible to other users so the marketplace can work. Your phone number and other private contact details are not shared automatically.
- With service providers: hosting, storage, SMS/OTP, authentication (Truecaller, Google), and analytics partners, who process data on our behalf under confidentiality obligations.
- For legal reasons: to comply with law, enforce our Terms, or protect the rights, safety, and property of users and the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required.
6. Contact details & how chat works
Buyers and sellers connect through the Platform’s in-app
chat. We do not provide direct call or WhatsApp buttons that
reveal anyone’s number, and we never hand your phone number to
another user on our own.
Your phone number is shared with another user only when you
decide to share it yourself — for example, by typing or
sending it in the chat while messaging a customer. Until you do that, the
other person can reach you only through chat, and your number stays
private. The choice, and the timing, are entirely yours.
7. Data retention
We keep your information for as long as your account is active or as needed
to provide the Platform, comply with legal obligations, resolve disputes,
and enforce agreements. When no longer required, we delete or anonymise it.
8. Your rights & choices
- Access, correct, or update your profile information in the app.
- Request deletion of your account and associated personal data by emailing us.
- Withdraw permissions (e.g. location, camera) via device settings.
- Choose whether, and when, to share your phone number with another user in chat.
- Opt out of non-essential communications.
To exercise any right, contact gramshreeagri@gmail.com. We may verify your identity before acting.
9. Account & data deletion
You may request deletion of your account at any time by writing to
gramshreeagri@gmail.com from
your registered email or with your registered phone number. We will delete
your personal data within a reasonable period, except information we must
retain for legal, security, or fraud-prevention purposes.
10. Security
We use reasonable technical and organisational measures to protect your
information. No method of transmission or storage is completely secure, so
we cannot guarantee absolute security.
11. Children
The Platform is intended for users aged 18 and above. We do not knowingly
collect personal data from children. If you believe a child has provided
us data, contact us and we will remove it.
12. Changes to this Policy
We may update this Policy from time to time. Material changes will be
notified in the app or by other reasonable means. Continued use after
changes take effect constitutes acceptance.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made
thereunder, the contact details of the Grievance Officer are:
- Entity: Gramshree Agri Services Private Limited
- Email: gramshreeagri@gmail.com
- Address: 105 Pushpanjali Venkatesh Apartment, Budha Marg, Patna – 800001, Bihar, India
We aim to acknowledge grievances within 48 hours and resolve them within the timelines required by law.
14. Governing law
This Policy is governed by the laws of India. Disputes are subject to the
exclusive jurisdiction of the courts at Patna, Bihar.